Terms and Conditions
TERMS AND CONDITIONS
Prices are based on per person double occupancy. Single occupancy is available at a supplemental cost. Suite upgrades are available at an additional charge at some destinations in limited numbers and will be assigned on a first-come, first-served basis. Many SPLENDORS OF EUROPE, LLC tours sell out months before departure, so book early. Prior to making your reservation, prices are subject to change. The price will be confirmed at the time you book your tour. Once we have received your deposit, your price is guaranteed. This is valuable protection against currency fluctuation and other cost increases.
Hotel Accommodations:Hotel accommodations, hotel taxes, porter fees and hotel staff gratuities are included as indicated in the tour itinerary. The hotels presented in the hotel galleries on this web site will be used on most departures. If a change becomes necessary for any reason, the substituted accommodations will be of an equivalent or better state than those presented on the website subject to availability. In the unlikely event that a hotel of a lower standard is used, a refund equivalent to any cost savings will be provided. The cost of any additional services including, but not limited to telephone, laundry, bar, minibar, extra meals or any cost of a personal nature is not included in the tour price and must be paid by you directly to the hotel or service provider.
Restaurants:The price of the tour includes meals, restaurant taxes, and gratuities as indicated in the tour itinerary with a B for breakfast, L for lunch, and D for dinner. Soft drinks, mineral water, coffee and dessert is included. The restaurants indicated in the restaurant galleries of this web site will be used on most departures. If a change becomes necessary for any reason, the restaurant substituted will be of an equivalent or better state than those shown. The cost of any additional courses, wines and/or liquors are not included in the tour price and must be paid by you directly to the restaurant, hotel or service provider.
Services of professional SPLENDORS OF EUROPE, LLC escortsthroughout the itinerary. Local guides when appropriate will be included.
Ground Transportation:Transportation by first class train and Lake Steamer are included when applicable as indicated in the tour itinerary. Taxi, van, minibus, cable car, funicular, and cog wheel trains are also included as indicated in the tour itinerary.
Transfers on arrival and departure:Airport transfers are included to and from the airports as indicated in this web site on the dates scheduled. Transfers made to or from other locations or on other dates are not included.
All Excursionsare included as indicated in the tour itinerary.
Cocktail receptions and cafť stopsare included and conducted at the discretion of your tour escorts.
Entrance feesare included for all sightseeing activities as indicated in the tour itinerary.
Transfersbetween consecutive SPLENDORS OF EUROPE, LLC tours are included even when train or air travel is required.
Travel Insurance: Travel insurance is available as an optional purchase for all tours. It can only be elected at the time the final tour payment is made. Inquire with our staff or your travel agent at the time of booking for a quote and details of coverage. Travel insurance covers possible additional risks, such as trip cancellation, medical evacuation, and lost luggage. The travel insurance coverage begins within 14 days of receipt of your final tour payment, not before.
Airfare:Airfare is not included with your tour. Our staff or your travel agent can assist you with your flight arrangements. Bargain discount flights are usually available to those who book months in advance, but they usually carry restrictions. If you change your flights or cancel them after tickets are issued, airline revision or cancellation charges may apply. You should inquire about such fees and penalties at the time you purchase your tickets.
Domestic fees:The price does not include transportation between your home and the airline terminal, airfare, airport departure taxes, or personal items. The price does not include costs of obtaining passports or visas.
Substitutions:Every effort will be made to operate tours as planned but unforeseen circumstances may require alterations or substitutions in the itinerary. SPLENDORS OF EUROPE, LLC reserves the right, in our discretion, to alter the itinerary, substitute portions of the sightseeing, hotels, restaurants, excursions, hosts, guest speakers, guides or other accommodations. Uncompleted portions of the tour itinerary are not cause for refund.
Booking Requirements: A deposit of $400.00 per person and a completed registration form is required at the time you book. A reservation confirmation and invoice will be sent to you. The balance is due 90 days prior to your departure. Reservations made within 90 days of departure, must be accompanied by full payment. Bookings made less than 45 days before departure are subject to a $200.00 per person, rush booking fee, and may require up to 4 days to confirm availability. If availability can not be confirmed, a full refund will be made.
Cancellations:Until 120 days before departure, you can cancel for any reason for 10 days after youíve made your tour reservation without penalty and receive a full refund. Cancellations made 11 or more days after your tour reservation is received but at least 90 days prior to departure are subject to a $400 cancellation fee per person per tour. Cancellations received between 89 days and 5 days prior to the commencement of the tour are subject to a $4,000 cancellation fee per person per tour. CSA travel insurance covers tour cancellation fees. No refunds will be made for no shows or cancellations received within 120 hours of the commencement of the tour. Tours commence on Sundays at 9:00am French time or Sunday at 03:00am EST. Travel insurance also covers non-refundable prepaid tour expenses. CSA travel insurance provides complete policy coverage details.
Refunds: In the unlikely event that a SPLENDORS OF EUROPE, LLC tour be canceled, a full refund of all monies paid will be made. The operatorís responsibility is to provide a full refund without any other liability whatsoever. SPLENDORS OF EUROPE, LLC further will have no responsibility for any conjunction tickets, non-refundable or otherwise.
Group Discounts: Group discounts are available to parties of 6 or more booking at one time. See Departures and Prices sheet.
Exclusive Tours: Exclusive tours are available for private groups. An exclusive tour surcharge may apply. Contact us with your request.
Baggage Restrictions: Transportation and handling of baggage is strictly limited to 2 pieces per person. Additional bags are limited to a small purse, coat or camera bag.
Baggage size and weight restrictions are strictly enforced. Bag 1 is not to exceed 28 inches in length, 23 inches in height, 10 inches in thickness, and 40 lbs gross weight. Bag 2 is not to exceed 24 inches in length, 16 inches in height, 10 inches in thickness, and 40 lbs gross weight. A garment bag may be substituted for bag 1 or 2. Bags exceeding these restrictions can not be accommodated. SPLENDORS OF EUROPE, LLC is not responsible for any difficulties or costs which may arise from arriving with nonconforming baggage. It is solely the passengerís responsibility to ensure their baggage conforms to these restrictions. Baggage and personal effects are at the owners risk throughout the tour. Check with your airline or travel agent about any additional baggage restrictions that may be applicable to your flights.
Do not bring more than you are prepared to tote.While your need to tote your luggage in Europe will be limited, do not bring more than you are prepared to tote when necessary. We move less frequently than most tours and our 4 star hotel accommodations include portage service to and from your room. Loading and unloading of your luggage from vehicles such as taxis is also included. In Europe, luggage carts are available at the airports. When traveling by train or boat, however, portage service will not always available at the train station or port. While we help you with the boarding process, it will become necessary for you to handle your own luggage at the train station or port on some tours. Experienced travelers pack light. Pack only what you know you will need.
Claims and refunds: No refund will be made for any accommodations, meals, or services included in the tour that you do not use. For claims to be considered, they must be received in writing within 30 days of the termination of the tour, and be supported by any verifying documentation. Any adjustment will be at the sole discretion of SPLENDORS OF EUROPE, LLC and will be based on the actual cost of the services involved, not on a per diem basis.
Photography on Tour:SPLENDORS OF EUROPE, LLC reserves the right to take photographs or video during the operation of any tour or part thereof and to use the resulting photography for promotional purposes. Tour members who prefer that their image not be used are required to identify themselves to their tour escorts at the commencement of the tour.
Brochure Printing Disclaimer:SPLENDORS OF EUROPE, LLC is not responsible for any typographical or printing errors.
Limits of Responsibility: SPLENDORS OF EUROPE, LLC purchases hotel, restaurant, transportation and other services from various independent suppliers who are not affiliated with SPLENDORS OF EUROPE, LLC in any way. Although SPLENDORS OF EUROPE, LLC tries to choose the best suppliers available, SPLENDORS OF EUROPE, LLC has no right to control operations of these suppliers and IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE OR OTHER LOSS which may occur due to (1) wrongful, neglectful, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of SPLENDORS OF EUROPE, LLC or (2) defects or failures of any aircraft, vessel, automotive vehicle or other equipment instrumentality under the control of independent suppliers.
In addition and without limitation, SPLENDORS OF EUROPE, LLC, its employees, shareholders, officers, directors, successors, agents and assigns (collectively SPLENDORS OF EUROPE, LLC) is not responsible for any injury, loss, death, inconvenience, delay or damage to any person or their property in connection with the provisions of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation, or for the failure of any transportation mechanism to arrive or depart on time.
Mobility:While our deluxe class hotels normally have elevators, Europe does not have the same access standards as the US. As such, stairs will be encountered at some point on all tours. To enjoy all aspects of our sightseeing you should be able to walk at least 2 miles at a time.
Travelers Representations: The Traveler represents that neither he/she, nor any minor traveling with him/her has any physical or other condition or disability that could create a hazard to himself/herself or other member of the tour. SPLENDORS OF EUROPE reserves the right to decline to accept anyone on a trip. SPLENDORS OF EUROPE, LLC reserves the right to remove from the tour, at his or her sole expense, anyone whose condition could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
Right to Exclude:SPLENDORS OF EUROPE, LLC reserves the right, in our sole discretion, to decline or withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour, or adversely affect the enjoyment or safety of other passengers. SPLENDORS OF EUROPE, LLC shall be under no liability for any claim or complaints to any such person.
Children: Children under the age of 11 are not permitted on nonexclusive tours. Children under the age of 18 must room with and be accompanied on the tour by a parent or guardian.
Arbitration Agreement:Any controversy or claim arising out of these terms and conditions, the responsibility clause, to the brochure printed or published on the internet, shall be settled solely and exclusively by binding arbitration in South Carolina in accordance with the rules of the American Association then existent.
SPLENDORS OF EUROPE, LLC provides services outside the State of South Carolina only. SPLENDORS OF EUROPE, LLC does not import goods or services into South Carolina or Connecticut for resale.